Communication & De-escalation AND Fundamental Body Language

PRESENTED BY:John Wilson, Founder of CBL Training & Consulting
DEADLINE FOR REGISTRATION: 9/9/2026 5:00pm. This class is limited to 100 students.

Class registration will be closed when all spots are filled.

Overview

Professionals navigate their daily responsibilities without formal communication training, relying on policies that often lack the depth needed to ensure consistent, effective interaction. Communication and De-escalation fills this critical gap by providing a practical system for maintaining composure, building rapport, and achieving cooperation in high-pressure situations.

This engaging 4-hour course delivers proven verbal and non-verbal strategies to help professionals confidently manage interactions with students, parents, the public, peers, and administration. Participants will gain essential insights into crisis dynamics, predictability, bias, and body language to improve their ability to prevent and de-escalate tense situations.

At the core of the training is The Wolfson Formula, a simple yet highly effective universal communication system used successfully for over a decade in public interactions, victim interviews, negotiations, and crisis scenarios. Attendees will leave equipped with practical tools to handle difficult encounters

Taught to thousands of professionals across various industries, this course is quickly becoming the gold standard in communication and de-escalation training. Participants will receive a pocket-sized reference guide and access to additional materials for ongoing support.

Fundamental Body Language – Master the Science of Nonverbal Communication and Precursors to Violence

Discover how stress and stimuli impacts human behavior in Fundamental Body Language, CBLTAC’s most popular and award-winning class. This engaging and fast-paced course breaks down the physiological “fight, flight, or freeze” response, teaching you to recognize over 50 key body language pre-attack indicators across seven critical categories, from posture to vocal cues. Whether you’re dealing with high-stakes negotiations, potential critical incidents, or everyday life, this class equips you with the tools to read and respond effectively in any situation.

Ideal for public safety professionals, corporate leaders, and anyone who interacts with people under pressure, this course offers valuable insights into how stress affects body and brain functions. You’ll gain a deeper understanding of human behavior, improving your ability to anticipate actions, enhance communication, and increase personal safety. The training is interactive, combining multimedia elements with real-world scenarios to keep you engaged and informed.